298 lines
17 KiB
HTML
298 lines
17 KiB
HTML
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<!DOCTYPE HTML>
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<title>auなど通信障害 全面復旧もKDDIに苦情9万件超 補償含め検討 | NHK | IT・ネット</title>
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<meta name="description" content="【NHK】KDDIは、大規模な通信障害が、発生から86時間たった5日夕方、全面的に復旧したと発表しました。コールセンターには9万件…" />
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<meta name="copyright" content="NHK(Japan Broadcasting Corporation)" />
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<meta name="author" content="日本放送協会" />
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<meta property="og:title" content="auなど通信障害 全面復旧もKDDIに苦情9万件超 補償含め検討 | NHK" />
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date: '7月6日 5時58分',
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title: 'au\u306A\u3069\u901A\u4FE1\u969C\u5BB3 \u5168\u9762\u5FA9\u65E7\u3082KDDI\u306B\u82E6\u60C59\u4E07\u4EF6\u8D85 \u88DC\u511F\u542B\u3081\u691C\u8A0E',
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summary: 'KDDI\u306F\u3001\u5927\u898F\u6A21\u306A\u901A\u4FE1\u969C\u5BB3\u304C\u3001\u767A\u751F\u304B\u308986\u6642\u9593\u305F\u3063\u305F5\u65E5\u5915\u65B9\u3001\u5168\u9762\u7684\u306B\u5FA9\u65E7\u3057\u305F\u3068\u767A\u8868\u3057\u307E\u3057\u305F\u3002\u30B3\u30FC\u30EB\u30BB\u30F3\u30BF\u30FC\u306B\u306F9\u4E07\u4EF6\u3092\u8D85\u3048\u308B\u82E6\u60C5\u306A\u3069\u304C\u3042\u308A\u3001\u4ECA\u5F8C\u3001\u5229\u7528\u8005\u306B\u5BFE\u3057\u5F71\u97FF\u3092\u78BA\u8A8D\u3057\u305F\u3046\u3048\u3067\u88DC\u511F\u3082\u542B\u3081\u3066\u691C\u8A0E\u3057\u3066\u3044\u304F\u3053\u3068\u306B\u3057\u3066\u3044\u307E\u3059\u3002',
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more: 'KDDI\u306F\u3001\u4ECA\u67082\u65E5\u306E\u5348\u524D1\u6642\u534A\u3059\u304E\u306B\u767A\u751F\u3057\u305F\u5927\u898F\u6A21\u306A\u901A\u4FE1\u969C\u5BB3\u306B\u3064\u3044\u3066\u3001\u767A\u751F\u304B\u308986\u6642\u9593\u305F\u3063\u305F5\u65E5\u5348\u5F8C3\u6642\u534A\u3059\u304E\u306B\u5168\u9762\u7684\u306B\u5FA9\u65E7\u3057\u305F\u3053\u3068\u3092\u78BA\u8A8D\u3057\u305F\u3068\u767A\u8868\u3057\u307E\u3057\u305F\u3002<br \/><br \/>\u4F1A\u793E\u306F\u3001\u6700\u5927\u30673915\u4E07\u306E\u5229\u7528\u8005\u306B\u5F71\u97FF\u3057\u305F\u53EF\u80FD\u6027\u304C\u3042\u308B\u3068\u3057\u3066\u3044\u307E\u3059\u3002<br \/><br \/>\u7269\u6D41\u3084\u9280\u884C\u306EATM\u306A\u3069\u793E\u4F1A\u30A4\u30F3\u30D5\u30E9\u306B\u3082\u5927\u304D\u306A\u5F71\u97FF\u3092\u4E0E\u3048\u3001KDDI\u306E\u30B3\u30FC\u30EB\u30BB\u30F3\u30BF\u30FC\u306B\u306F4\u65E5\u306E\u5348\u5F8C1\u6642\u307E\u3067\u306B\u30019\u4E076700\u4EF6\u4F59\u308A\u306E\u82E6\u60C5\u3084\u554F\u3044\u5408\u308F\u305B\u306A\u3069\u304C\u3042\u3063\u305F\u3068\u3044\u3046\u3053\u3068\u3067\u3059\u3002<br \/><br \/>\u6280\u8853\u62C5\u5F53\u306E\u5409\u6751\u548C\u5E78\u5C02\u52D9\u306F5\u65E5\u306E\u8A18\u8005\u4F1A\u898B\u3067\u5229\u7528\u8005\u3078\u306E\u88DC\u511F\u306B\u3064\u3044\u3066\u305F\u305A\u306D\u3089\u308C\u305F\u306E\u306B\u5BFE\u3057\u300C\u5F71\u97FF\u7BC4\u56F2\u3092\u78BA\u8A8D\u3057\u3066\u3044\u304D\u3001\u88DC\u511F\u306B\u3064\u3044\u3066\u3082\u65E9\u6025\u306B\u691C\u8A0E\u3057\u3066\u3044\u304F\u300D\u3068\u8FF0\u3079\u3001\u500B\u4EBA\u3068\u6CD5\u4EBA\u306E\u5229\u7528\u8005\u306B\u5BFE\u3057\u5F71\u97FF\u3092\u78BA\u8A8D\u3057\u305F\u3046\u3048\u3067\u88DC\u511F\u3092\u542B\u3081\u3066\u691C\u8A0E\u3057\u3066\u3044\u304F\u65B9\u91DD\u3092\u660E\u3089\u304B\u306B\u3057\u307E\u3057\u305F\u3002<br \/><br \/>\u4ECA\u56DE\u306E\u901A\u4FE1\u969C\u5BB3\u306F\u6CD5\u5F8B\u3067\u5B9A\u3081\u308B\u300C\u91CD\u5927\u306A\u4E8B\u6545\u300D\u306B\u3042\u305F\u308B\u3053\u3068\u304B\u3089\u3001\u4F1A\u793E\u3067\u306F\u767A\u751F\u304B\u308930\u65E5\u4EE5\u5185\u3068\u306A\u308B\u6765\u67081\u65E5\u307E\u3067\u306B\u7DCF\u52D9\u7701\u306B\u5BFE\u3057\u3066\u8A73\u7D30\u306A\u539F\u56E0\u3084\u518D\u767A\u9632\u6B62\u7B56\u306A\u3069\u306B\u3064\u3044\u3066\u5831\u544A\u3059\u308B\u3053\u3068\u306B\u3057\u3066\u3044\u3066\u3001\u3053\u308C\u3092\u53D7\u3051\u3066\u7DCF\u52D9\u7701\u306F\u884C\u653F\u6307\u5C0E\u306A\u3069\u3092\u691C\u8A0E\u3059\u308B\u65B9\u91DD\u3067\u3059\u3002',
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relationNews: [
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],
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relationLink: [
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],
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moreNews: [
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],
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word: [
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{
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title: 'IT\u30FB\u30CD\u30C3\u30C8',
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</article>
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<article class="module module--detail--v3">
|
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<section class="module--detail-content">
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||
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<header class="content--detail-header">
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<figure class="content--thumb">
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<img class="lazy" src="/news/parts16/images/common/noimg_default.gif" data-src="/news/html/20220706/K10013703981_2207051957_0706055855_01_02.jpg" alt="">
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||
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</figure>
|
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<div class="content--detail-title">
|
||
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<h1 class="content--title">
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||
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<span>auなど通信障害 全面復旧もKDDIに苦情9万件超 補償含め検討</span>
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||
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</h1>
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||
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<p class="content--date">
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||
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<time datetime="2022-07-06T05:58:55">2022年7月6日 5時58分</time>
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||
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<a href="/news/word/0000009.html" class="i-word">IT・ネット</a>
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||
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</p>
|
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</div>
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</header>
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<div class="module--share none-screen">
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<div class="nhk-snsbtn" data-nhksns-disable="google" data-nhksns-description=" "></div>
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</div>
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<section class="content--detail-main">
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<div class="content--detail-body">
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||
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<p class="content--summary" style="">KDDIは、大規模な通信障害が、発生から86時間たった5日夕方、全面的に復旧したと発表しました。コールセンターには9万件を超える苦情などがあり、今後、利用者に対し影響を確認したうえで補償も含めて検討していくことにしています。</p>
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<nav class="module--footer button-more none-screen">
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<p class="button"><i class="i-arrow is-down_g"></i>続きを読む</p>
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</nav>
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<div class="content--detail-more none-mobile">
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<p class="content--summary-more" style="">KDDIは、今月2日の午前1時半すぎに発生した大規模な通信障害について、発生から86時間たった5日午後3時半すぎに全面的に復旧したことを確認したと発表しました。<br /><br />会社は、最大で3915万の利用者に影響した可能性があるとしています。<br /><br />物流や銀行のATMなど社会インフラにも大きな影響を与え、KDDIのコールセンターには4日の午後1時までに、9万6700件余りの苦情や問い合わせなどがあったということです。<br /><br />技術担当の吉村和幸専務は5日の記者会見で利用者への補償についてたずねられたのに対し「影響範囲を確認していき、補償についても早急に検討していく」と述べ、個人と法人の利用者に対し影響を確認したうえで補償を含めて検討していく方針を明らかにしました。<br /><br />今回の通信障害は法律で定める「重大な事故」にあたることから、会社では発生から30日以内となる来月1日までに総務省に対して詳細な原因や再発防止策などについて報告することにしていて、これを受けて総務省は行政指導などを検討する方針です。</p>
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</div>
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</div>
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</section>
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</section>
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</article>
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<article class="module module--detail-morenews"></article>
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<article class="module">
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<footer class="module--footer back-link">
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<p class="button"><a href="/news/business.html"><i class="i-arrow is-left_g"></i><span>ビジネス</span>ニュース一覧へ戻る</a></p>
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</footer>
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</article>
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<aside id="trigger-share-fixed" class="module--share">
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<div class="nhk-snsbtn" data-nhksns-disable="google" data-nhksns-description=" "></div>
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</aside>
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<article class="module module--news-feature detail-feature"></article>
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<article class="module module--special"></article>
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</main><!--/ #main -->
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<aside id="side" role="complementary">
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<div id="side-inner" class="side-inner">
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<article class="module_aside module_aside--earthquake"></article>
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<article class="module_aside module_aside--ranking ranking-business--2107 none-mobile"></article>
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<article class="module_aside module_aside--banner none-mobile"></article>
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<article class="module_aside module_aside--announce announce-weather--2107"></article>
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<article class="module_aside module_aside--news-closeup none-screen"></article>
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<article class="module_aside module_aside--ranking ranking-social--2107"></article>
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<article class="module_aside module_aside--ranking ranking-access--2107"></article>
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<article class="module_aside module_aside--ranking ranking-business--2107 none-screen"></article>
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<article class="module_aside module_aside--banner none-screen"></article>
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<article class="module_aside module_aside--search-widget none-mobile"></article>
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<article class="module_aside module_aside--news-closeup none-mobile"></article>
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<article class="module_aside module_aside--news-latest-and-local"></article>
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<article class="module_aside module_aside--announce announce-sdc"></article>
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<article class="module_aside module_aside--news-pickup"></article>
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<article class="module_aside module_aside--movie-related"></article>
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<article class="module_aside module_aside--movie-ranking"></article>
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</div><!--/ #side-inner -->
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</aside><!--/ #side -->
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<nav id="breadcrumb" class="breadcrumb"></nav>
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<nav id="pagetop" class="pagetop" role="navigation" onclick="_tc_onClick(s_omni, {'eVar58':'all_footer','eVar59':'btn_pagetop'}, 'click');">
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<a href="#wrapper" title="ページの先頭へ戻る"><i class="i-arrow is-up_w">ページの先頭へ戻る</i></a>
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</nav>
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</div><!--/ #content-inner -->
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||
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<footer id="footer" role="contentinfo"></footer><!--/ #footer -->
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<aside id="nhkfooter">
|
||
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<script>nol_showCmnFooter({mode:'full'});</script>
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</aside>
|
||
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||
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</div><!--/ #content -->
|
||
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||
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<aside class="share-fixed" role="complementary">
|
||
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<div class="inner">
|
||
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<div class="nhk-snsbtn" data-nhksns-disable="google" data-nhksns-description=" "></div>
|
||
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</div>
|
||
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</aside>
|
||
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|
||
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</div><!--/ #wrapper -->
|
||
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|
||
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<script src="/news/parts16/js/vendor-v3.js?stamp=ph556"></script>
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||
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<script src="/news/parts16/js/app.bundle-v3.js?stamp=ph556"></script>
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<script src="/news/parts16/js/chartbeat_config.js" charset="UTF-8"></script>
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<div id="bcpath" style="display:none">20220706/10013703981000</div>
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<script src="/news/parts16/js/bc.js"></script>
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</body>
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</html>
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